DreamCraft Furniture receives hundreds of customer queries daily about product specifications, assembly instructions, and warranty claims. With Deskhero's AI capabilities, they have been able to automate the process of ticket management. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This has not only reduced the workload of the customer support team but also improved the response time.
The AI feature of Deskhero also enhances the search results on DreamCraft's support portal. When a customer searches for a query, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This has made the search process more efficient and user-friendly.
DreamCraft also uses Deskhero's AI to manage its knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files. This has made the process of updating the knowledge base faster and more accurate.
Deskhero's custom fields and structured data lists have helped DreamCraft in organizing their customer data. They have created user groups based on the type of queries and the products owned by the customers. This has helped them in providing personalized support to their customers.
By integrating Deskhero's REST API, DreamCraft has been able to connect their other business applications with Deskhero. This has provided them with a unified platform for managing their customer support services.
How has Deskhero's AI improved the response time?
Deskhero's AI uses OpenAI embeddings to generate suggested replies to customer queries. This has automated the process of ticket management, thus reducing the response time.
How does Deskhero's AI enhance the search results?
When a customer searches for a query, Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This makes the search process more efficient.
How has Deskhero helped in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes the process of updating the knowledge base faster and more accurate.
* This article provides an example of how a fictive company in the Manufacture of bedroom furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
