Sleepyhead Beds deals with a high volume of customer queries on a daily basis. To manage these effectively, the company uses Deskhero's user groups feature to assign queries to the appropriate teams, ensuring efficient resolution.
The advanced AI capabilities of Deskhero enable Sleepyhead Beds to utilize OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in finding relevant content which is then processed by OpenAI's ChatGPT to generate suggested replies, improving the quality and speed of responses.
Sleepyhead Beds uses Deskhero's custom email domains feature to maintain a professional image in their communications. The comprehensive search bar makes it easy for the support team to find relevant information quickly, enhancing their productivity.
Deskhero's knowledge base feature allows Sleepyhead Beds to create a detailed repository of product-related information. This not only assists the support team in resolving queries but also enables customers to find answers independently, reducing the load on the support team.
Through Deskhero's REST API, Sleepyhead Beds integrates the platform with their existing systems, ensuring seamless data exchange and improving operational efficiency.
How does Deskhero's AI capabilities improve the quality of responses?
Deskhero's AI capabilities use OpenAI Embeddings from various resources to find relevant content. This content is processed by OpenAI's ChatGPT to generate suggested replies, improving the quality of responses by providing accurate and relevant information.
How does Deskhero assist in maintaining a professional image in communications?
Deskhero's custom email domains feature allows companies to use their own email domain in communications, helping maintain a professional image.
How does Deskhero's knowledge base feature reduce the load on the support team?
Deskhero's knowledge base feature allows companies to create a detailed repository of product-related information. This enables customers to find answers independently, reducing the number of queries that the support team needs to handle.
* This article provides an example of how a fictive company in the Manufacture of Beds and Mattresses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
