ComfortZone Bedding receives a multitude of customer queries every day. To manage these effectively, the company uses Deskhero's ticket management feature, ensuring that each query is addressed in a timely manner.
Deskhero's advanced AI capabilities allow ComfortZone Bedding to utilize OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This relevant content is processed by OpenAI's ChatGPT to generate suggested replies, significantly enhancing response quality and speed.
ComfortZone Bedding uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. The kanban board provides a visual representation of the support process, allowing the team to track each ticket's progress effectively.
Deskhero's knowledge base feature enables ComfortZone Bedding to create a comprehensive information repository. This not only aids the support team in resolving queries but also allows customers to find answers independently, reducing the load on the support team.
Through Deskhero's REST API, ComfortZone Bedding integrates the platform with their existing systems, ensuring seamless data exchange and enhancing overall operational efficiency.
How does Deskhero's AI capabilities enhance response quality?
Deskhero's AI capabilities use OpenAI Embeddings from various resources to find relevant content. This content is processed by OpenAI's ChatGPT to generate suggested replies, enhancing response quality by providing accurate and relevant information.
How does Deskhero assist in tracking the progress of customer queries?
Deskhero's kanban board provides a visual representation of the support process, allowing the team to track each ticket's progress effectively.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring smooth data exchange and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of Beds and Mattresses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
