WheelEase receives a variety of customer inquiries, from product usage to troubleshooting. They use Deskhero's advanced AI capabilities to manage these inquiries effectively. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, greatly reducing the response time.
WheelEase has built a comprehensive knowledge base using Deskhero, with articles generated from Word, PowerPoint, and PDF files. Deskhero's AI capabilities enhance the search results by leveraging the embedded data from these articles, making it easier for customers to find the required information.
WheelEase also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant external sources. This automated process saves time and ensures that their customers always have access to the most current information.
Deskhero's custom fields and user groups features allow WheelEase to categorize their customers based on their specific needs and preferences. This enables them to provide personalized support and improve customer satisfaction.
Finally, WheelEase uses Deskhero's REST API to integrate their existing systems with the platform. This seamless integration allows them to manage all their customer support activities from a single platform, improving efficiency and productivity.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies to new tickets, significantly reducing the time taken to respond to customer queries.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information from relevant external sources.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform for seamless management of customer support activities.
* This article provides an example of how a fictive company in the Manufacture of bicycles and invalid carriages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
