MarineTech Solutions has an extensive knowledge base consisting of manuals, policies, presentations, and other documents. The company uses Deskhero's AI capabilities to generate knowledge base articles from these files, making it easier for the customer support team to find relevant information.
Deskhero's AI system uses OpenAI Embeddings from these files, previous tickets, and scraped website data to enhance the search results. This allows the team to quickly find the information they need to respond to customer queries.
The company also uses Deskhero's custom fields and structured data lists features to organize the knowledge base. This makes it easier for the team to navigate the knowledge base and find relevant information.
Moreover, MarineTech Solutions uses Deskhero's REST API to integrate the platform with other systems. This allows the company to streamline its operations and provide better support to its customers.
Overall, Deskhero's advanced AI capabilities have significantly improved MarineTech Solutions' knowledge base and customer support efficiency.
How does Deskhero's AI system enhance the knowledge base?
Deskhero's AI system uses OpenAI Embeddings from knowledge base articles, previous tickets, uploaded files, and scraped website data to enhance the search results. This allows the customer support team to quickly find the information they need.
Can Deskhero integrate with other systems?
Yes, Deskhero provides a REST API that allows it to integrate with other systems. This can help streamline operations and improve customer support efficiency.
How does Deskhero organize the knowledge base?
Deskhero uses custom fields and structured data lists to organize the knowledge base. This makes it easier for the customer support team to navigate the knowledge base and find relevant information.
* This article provides an example of how a fictive company in the Manufacture Boats and Marine Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
