AquaVoyage receives a variety of customer queries, from product inquiries to technical support requests. The company uses Deskhero's ticket management system to organize these queries and ensure that each customer receives a timely response.
With Deskhero's advanced AI capabilities, AquaVoyage can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate personalized responses. The AI system uses this information to find relevant content and generate suggested replies, providing a personalized experience to each customer.
The company also uses Deskhero's user groups feature to create specialized teams for different types of queries. This ensures that customers receive expert advice and improves the overall customer experience.
Moreover, AquaVoyage uses Deskhero's custom email domains feature to maintain a professional image and build trust with its customers.
Overall, Deskhero's advanced AI capabilities have significantly improved AquaVoyage's customer interactions and support efficiency.
How does Deskhero's AI system provide personalized responses?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, providing a personalized experience to each customer.
Can Deskhero create specialized teams for different types of queries?
Yes, Deskhero's user groups feature allows companies to create specialized teams for different types of queries. This ensures that customers receive expert advice and improves the overall customer experience.
Does Deskhero provide custom email domains?
Yes, Deskhero provides custom email domains. This allows companies to maintain a professional image and build trust with their customers.
* This article provides an example of how a fictive company in the Manufacture Boats and Marine Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
