OceanCraft receives hundreds of customer queries daily, ranging from technical issues to product inquiries. The company uses Deskhero's ticket management system to organize these queries, ensuring that no customer is left unanswered.
With Deskhero's advanced AI capabilities, OceanCraft can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. The AI system uses this information to find relevant content and generate suggested replies, significantly reducing the time spent on responding to each query.
Additionally, the AI-enhanced search results allow the customer support team to quickly find solutions to complex problems. Instead of manually searching through hundreds of documents, the team can use the comprehensive search bar to find the information they need in seconds.
OceanCraft also takes advantage of Deskhero's custom email domains and user groups features. These features allow the company to create specialized teams for different types of queries, ensuring that customers receive expert advice.
Overall, Deskhero's advanced AI capabilities have significantly improved OceanCraft's customer support efficiency and accuracy.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to improve the search results. It considers the context of the search query and finds the most relevant information from the knowledge base, previous tickets, uploaded files, and scraped website data.
Can Deskhero handle a large volume of customer queries?
Yes, Deskhero is designed to handle a large volume of queries efficiently. It organizes queries into tickets and uses AI to generate suggested replies, significantly reducing the time spent on each query.
* This article provides an example of how a fictive company in the Manufacture Boats and Marine Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
