CabCrafters Co. uses Deskhero's AI capabilities to manage their extensive knowledge base. The AI system generates articles from Word, PowerPoint, and PDF files, making it easier for the support team to update and maintain the knowledge base.
The company also uses Deskhero's AI to analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has significantly reduced the time taken to resolve customer queries and improved the consistency of responses.
With Deskhero's AI-powered search bar, CabCrafters' support team can quickly find relevant information from the company's vast knowledge base and website data. This feature has proven invaluable in handling complex technical queries that require specific knowledge about the company's products.
CabCrafters also uses Deskhero's AI to enhance its ticket management process. The AI system can categorize and prioritize tickets based on their content, allowing the support team to focus on urgent or complex issues first.
Overall, by leveraging Deskhero's advanced AI capabilities, CabCrafters Co. has transformed its customer support operations, leading to faster response times, improved customer satisfaction, and increased operational efficiency.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier for the support team to update and maintain the knowledge base.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to search through the company's knowledge base, website data, and other resources to find relevant information. It enhances search results by providing the most relevant information based on the search query.
* This article provides an example of how a fictive company in the Manufacture of bodies for trucks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
