BoreTech Solutions receives a high volume of customer inquiries daily, which used to overwhelm their customer service team. With Deskhero's AI capabilities, the company can now manage these inquiries more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies, reducing the time taken to respond to customers.
The AI also improves the search results on the platform, enabling the customer service team to find relevant information faster. This feature is particularly beneficial when dealing with technical inquiries that require detailed responses.
BoreTech Solutions also uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows the company to maintain an up-to-date knowledge base, which is crucial for providing accurate information to customers.
Furthermore, the company uses the platform's custom fields and user groups features to categorize tickets and assign them to the appropriate teams. This feature, combined with the AI's ability to suggest replies, significantly improves the efficiency of the customer service team.
Lastly, BoreTech Solutions uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improving overall operational efficiency.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. The AI analyses the content of the inquiry and finds the most relevant information to form a comprehensive and accurate reply.
How does Deskhero's AI improve search results?
The AI uses OpenAI Embeddings to enhance the search results on the platform. It analyses the search query and finds the most relevant information from the available resources, including previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero's AI generate knowledge base articles from any file type?
Currently, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. The company is working on expanding this feature to include other file types.
* This article provides an example of how a fictive company in the Manufacture of boring, drilling and milling machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
