HandleCraft Ltd has a diverse customer base with unique needs and requirements. The company was struggling with managing the high volume of customer queries and providing timely responses.
Implementing Deskhero has revolutionized HandleCraft's customer support. The AI capabilities of Deskhero use OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, ensuring quicker and more accurate responses to customer queries.
The AI also enhances the search results in the knowledge base. By using AI embeddings, it provides more precise and relevant results to the users, making it easier for them to find the information they need.
Deskhero's custom fields and structured data lists allow HandleCraft to better categorize their tickets and keep track of customer interactions. The kanban board feature provides a visual representation of the workflow, making it easier to identify bottlenecks and areas of improvement.
By leveraging Deskhero's AI capabilities, HandleCraft Ltd has been able to significantly improve their customer interaction and support services.
How does Deskhero's AI improve customer interaction?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, ensuring quicker and more accurate responses to customer queries.
How does Deskhero enhance the search results in the knowledge base?
Deskhero uses AI embeddings to provide more precise and relevant search results in the knowledge base, making it easier for users to find the information they need.
How does Deskhero help in identifying areas of improvement?
Deskhero provides a kanban board feature that gives a visual representation of the workflow, making it easier to identify bottlenecks and areas of improvement.
* This article provides an example of how a fictive company in the Manufacture of Brush Handles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
