BrushMaster Inc was facing challenges in managing the increasing volume of customer support tickets. The company needed a solution that could handle the demand efficiently and effectively.
By implementing Deskhero, BrushMaster Inc was able to automate their ticket management process. The AI capabilities of Deskhero use OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the response time and improving the quality of support.
Deskhero's AI also enhances the search results in the knowledge base. By using AI embeddings, it provides more accurate and relevant results to the users, improving the overall user experience.
The custom fields and structured data lists provided by Deskhero allow BrushMaster Inc to better categorize their tickets and keep track of customer interactions. The kanban board feature provides a visual representation of the workflow, making it easier to manage and prioritize tasks.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of BrushMaster Inc's helpdesk services.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the response time and improving the quality of support.
How does Deskhero enhance the search results in the knowledge base?
Deskhero uses AI embeddings to provide more accurate and relevant search results in the knowledge base, improving the overall user experience.
How does Deskhero help in managing and prioritizing tasks?
Deskhero provides a kanban board feature that gives a visual representation of the workflow, making it easier to manage and prioritize tasks.
* This article provides an example of how a fictive company in the Manufacture of Brush Handles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
