Tropicana Delights receives numerous customer queries daily regarding their products, including questions about ingredients, manufacturing processes, and shipping details. They use Deskhero's ticket management system to effectively handle these queries. The AI capabilities of Deskhero help in prioritizing these tickets based on urgency and relevance, ensuring that critical issues are addressed promptly.
The company also uses Deskhero's custom fields feature to categorize their tickets based on various parameters like product type, query type, and customer location. The AI capabilities of Deskhero enhance this categorization by suggesting relevant tags based on the content of the ticket, making it easier for the customer service team to handle the tickets.
Deskhero's AI capabilities also come into play when generating suggested replies. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can suggest accurate and helpful responses to customer queries. This feature significantly reduces the response time and improves customer satisfaction.
Furthermore, Tropicana Delights uses Deskhero's website scraping feature to stay updated on any changes in regulations or industry trends that could affect their business. The AI capabilities of Deskhero ensure that only relevant information is extracted and presented to the team.
Lastly, the company uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of information across different platforms. The AI capabilities of Deskhero enhance this integration by providing intelligent insights and suggestions based on the data from these systems.
How does Deskhero's AI capabilities enhance the ticket categorization process?
Deskhero's AI capabilities enhance the ticket categorization process by suggesting relevant tags based on the content of the ticket. This makes it easier for the customer service team to handle the tickets and ensures that similar queries are grouped together for efficient resolution.
How does Deskhero's AI capabilities assist in generating suggested replies?
Deskhero's AI capabilities assist in generating suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. These suggested replies are accurate and helpful, reducing the response time and improving customer satisfaction.
How does Deskhero's AI capabilities enhance the integration with existing systems?
Deskhero's AI capabilities enhance the integration with existing systems by providing intelligent insights and suggestions based on the data from these systems. This ensures a seamless flow of information across different platforms and helps in making informed decisions.
* This article provides an example of how a fictive company in the Manufacture of canned fruit juice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
