FruitBurst Ltd. receives a large volume of customer queries daily regarding their products, ranging from nutritional information to distribution locations. They use Deskhero's ticket management system to organize and track these queries. The AI capabilities of Deskhero help in sorting these tickets based on priority and relevance, reducing the workload of the customer service team.
The company also utilizes Deskhero's knowledge base feature, where they store all their product-related information, including nutritional facts, manufacturing process details, and distribution locations. The AI capabilities of Deskhero enhance the search results within this knowledge base, making it easier for the customer service team to find relevant information quickly.
Deskhero's AI capabilities also come into play when generating suggested replies. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can suggest accurate and helpful responses to customer queries. This feature significantly reduces the response time and improves customer satisfaction.
Furthermore, FruitBurst Ltd. uses Deskhero's website scraping feature to stay updated on any changes in regulations or industry trends that could affect their business. The AI capabilities of Deskhero ensure that only relevant information is extracted and presented to the team.
Lastly, the company uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of information across different platforms. The AI capabilities of Deskhero enhance this integration by providing intelligent insights and suggestions based on the data from these systems.
How does Deskhero's AI capabilities improve the ticket management system?
Deskhero's AI capabilities enhance the ticket management system by sorting tickets based on priority and relevance. It helps in reducing the workload of the customer service team and ensures that urgent and important queries are addressed promptly.
How does Deskhero's AI capabilities enhance the search results within the knowledge base?
Deskhero's AI capabilities improve the search results within the knowledge base by finding relevant content based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This makes it easier for the customer service team to find the required information quickly.
How does Deskhero's AI capabilities assist in generating suggested replies?
Deskhero's AI capabilities assist in generating suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. These suggested replies are accurate and helpful, reducing the response time and improving customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of canned fruit juice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
