DeckMakers Ltd. uses Deskhero's ticket management system to handle customer inquiries. The AI capabilities of Deskhero analyze previous tickets and suggest relevant replies, reducing the time spent on each ticket and improving the overall efficiency of the customer support team.
The AI-powered comprehensive search bar in Deskhero enables the customer support team at DeckMakers Ltd. to quickly find relevant information from the vast amount of data available. This feature is particularly useful in handling complex queries that require detailed information from different sources.
DeckMakers Ltd. leverages Deskhero's knowledge base feature to provide self-help options to their customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website to populate the knowledge base. This not only reduces the workload of the customer support team but also provides customers with instant solutions to their queries.
Deskhero's REST API allows DeckMakers Ltd. to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized, making it easier for the customer support team to access and manage the data.
Overall, the advanced AI capabilities of Deskhero have enabled DeckMakers Ltd. to proactively address customer queries, improving the quality of their customer support services.
How does Deskhero's AI capabilities improve the efficiency of the customer support team?
Deskhero's AI capabilities analyze previous tickets and suggest relevant replies, reducing the time spent on each ticket and improving the overall efficiency of the customer support team.
How does Deskhero's comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the vast amount of data available. This feature is particularly useful in handling complex queries that require detailed information from different sources.
What is the benefit of Deskhero's knowledge base feature?
The knowledge base feature provides self-help options to customers. The AI capabilities of Deskhero generate articles from various sources to populate the knowledge base, providing customers with instant solutions to their queries.
* This article provides an example of how a fictive company in the Manufacture of Card Games industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
