LimeLight's customer support team receives a multitude of queries about their lime products, usage guidelines, and safety instructions. To manage these queries, they use Deskhero's user groups and tickets management features. However, Deskhero's advanced AI capabilities are what truly supercharge their customer support services.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This not only accelerates the response time but also maintains a high standard of responses.
The AI also improves the search results in the knowledge base. When customers search for information, the AI uses embeddings to find the most relevant content, resulting in more accurate search results and enhanced customer satisfaction.
LimeLight also uses Deskhero's REST API to integrate the platform with their existing CRM system. This integration centralizes all customer data and makes it readily accessible for the support team.
By utilizing Deskhero's AI capabilities, LimeLight has significantly enhanced their customer support services. They have managed to reduce response times, improve the quality of responses, and increase customer satisfaction.
How does Deskhero's AI assist in handling customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This helps in accelerating the response time and maintaining a high standard of responses.
How does Deskhero's AI improve the search results in the knowledge base?
When customers search for information, Deskhero's AI uses embeddings to find the most relevant content. This results in more accurate search results and enhanced customer satisfaction.
Can Deskhero be integrated with existing CRM systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing CRM systems. This helps in centralizing all customer data and making it readily accessible for the support team.
* This article provides an example of how a fictive company in the Manufacture of cement, lime and plaster industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
