PlasterPro's helpdesk team often deals with a high volume of customer queries about product specifications, application techniques, and safety measures. To manage these queries, they use Deskhero's structured data lists and custom fields. But the real efficiency comes from Deskhero's advanced AI capabilities, which help them handle queries more effectively and quickly.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This not only speeds up the response time but also ensures consistency in the quality of responses.
The AI also enhances the search functionality of the knowledge base. When customers or helpdesk staff search for information, the AI uses embeddings to find the most relevant content, leading to faster resolution of queries and improved customer satisfaction.
PlasterPro also leverages Deskhero's REST API to integrate the platform with their existing ERP system. This integration centralizes all customer data and makes it easily accessible for the helpdesk team.
By using Deskhero's AI capabilities, PlasterPro has significantly improved the efficiency of their helpdesk services. They have been able to reduce response times, improve the quality of responses, and enhance customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This helps in speeding up the response time and ensuring consistency in responses.
How does Deskhero's AI enhance the search functionality of the knowledge base?
When customers or helpdesk staff search for information, Deskhero's AI uses embeddings to find the most relevant content. This leads to faster resolution of queries and improved customer satisfaction.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This helps in centralizing all customer data and making it easily accessible for the helpdesk team.
* This article provides an example of how a fictive company in the Manufacture of cement, lime and plaster industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
