WarmFlow Manufacturing deals with a high volume of customer queries daily. They use Deskhero's AI capabilities to manage these queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to new queries.
The AI-powered ticket management system has significantly reduced the response time and improved the accuracy of responses. This has led to increased customer satisfaction and loyalty. The AI also categorizes and prioritizes tickets using the custom fields and user groups features, making the process more efficient.
WarmFlow Manufacturing has a comprehensive knowledge base generated from various sources, including Word, PowerPoint, PDF files, and scraped website data. The AI enhances the search results in the knowledge base, providing the most relevant articles when customers search for information.
With Deskhero's REST API, WarmFlow Manufacturing has integrated the platform with their existing systems, providing a seamless experience for both the support team and customers. The kanban board and structured data lists help them track and manage support tickets effectively.
Overall, Deskhero's advanced AI capabilities have revolutionized WarmFlow Manufacturing's customer support services, making them more efficient and customer-friendly.
How does Deskhero's AI manage customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to new queries. This significantly reduces the response time and improves the accuracy of responses.
How does the AI enhance the knowledge base search results?
The AI uses embeddings to provide the most relevant articles when customers search for information in the knowledge base. This reduces the need for support tickets and allows customers to find solutions independently.
How does WarmFlow Manufacturing track and manage support tickets using Deskhero?
With Deskhero's kanban board and structured data lists, WarmFlow Manufacturing can effectively track and manage support tickets. The platform's REST API also allows integration with existing systems for a seamless experience.
* This article provides an example of how a fictive company in the Manufacture of central heating hot water boilers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
