HeatMaster Inc. has a vast customer base with diverse queries ranging from installation guidelines, troubleshooting, maintenance, and more. The company uses Deskhero's AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
Deskhero's AI-powered ticket management system has significantly reduced the response time. It suggests replies based on the analysis of previous tickets and knowledge base, enabling the support team to respond quickly and accurately. This has led to improved customer satisfaction and retention.
The AI also enhances the search results in the knowledge base. When customers search for information, the AI uses embeddings to provide the most relevant articles, reducing the need for support tickets and empowering customers to find solutions independently.
With Deskhero's REST API, HeatMaster Inc. has integrated the platform with their existing systems, providing a seamless experience for both the support team and customers. The custom fields and user groups features allow them to categorize and prioritize tickets effectively.
Overall, Deskhero's advanced AI capabilities have transformed HeatMaster Inc.'s customer support services, making them more efficient and customer-centric.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to new queries. This significantly reduces the response time and improves the accuracy of responses.
How does the AI improve the search results in the knowledge base?
When customers search for information in the knowledge base, Deskhero's AI uses embeddings to provide the most relevant articles, reducing the need for support tickets and allowing customers to find solutions independently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, providing a seamless experience for both the support team and customers.
* This article provides an example of how a fictive company in the Manufacture of central heating hot water boilers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
