BoilerTech Solutions has a wide range of products, each with its unique features and specifications. They use Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has significantly expanded their knowledge base, making it a comprehensive source of information for customers.
Deskhero's AI not only generates articles but also enhances the search results. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant content when customers search for information. This has reduced the number of support tickets and improved customer satisfaction.
The AI also suggests replies based on the analysis of previous tickets and knowledge base, enabling the support team to respond quickly and accurately to customer queries. This has reduced the workload of the support team and improved the efficiency of the helpdesk services.
BoilerTech Solutions uses Deskhero's custom email domains and user groups features to manage communication with customers effectively. The structured data lists and kanban board help them track and manage support tickets efficiently.
Overall, Deskhero's AI capabilities have enabled BoilerTech Solutions to provide superior customer support, improving customer satisfaction and retention.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This helps in expanding the knowledge base and making it a comprehensive source of information for customers.
How does the AI improve the efficiency of the helpdesk services?
The AI suggests replies based on the analysis of previous tickets and knowledge base, enabling the support team to respond quickly and accurately to customer queries. This reduces the workload of the support team and improves the efficiency of the helpdesk services.
How does BoilerTech Solutions manage communication with customers using Deskhero?
BoilerTech Solutions uses Deskhero's custom email domains and user groups features to manage communication with customers effectively. The structured data lists and kanban board help them track and manage support tickets efficiently.
* This article provides an example of how a fictive company in the Manufacture of central heating hot water boilers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
