CeramiCraft receives a high volume of customer queries and complaints daily. The company uses Deskhero's ticket management system to organize these requests efficiently. The advanced AI capabilities of Deskhero analyze the content of the tickets using OpenAI Embeddings, providing suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies or manuals.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information quickly. This has significantly reduced the time taken to respond to customer queries and improved the overall customer satisfaction rate.
Deskhero's AI capabilities also help in maintaining and updating the company's knowledge base. The AI can generate new knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
Furthermore, CeramiCraft uses Deskhero's custom fields and user groups features to categorize their customers and their queries. This allows the support team to prioritize and handle the tickets more effectively.
Overall, Deskhero's advanced AI capabilities have helped CeramiCraft streamline their customer support process, improve their response time, and increase customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI analyzes the content of the tickets using OpenAI Embeddings and provides suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies or manuals. It also enhances the search results within the platform, making it easier for the support team to find relevant information quickly.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI can generate new knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
How does Deskhero improve customer satisfaction?
By reducing the time taken to respond to customer queries and ensuring the accuracy of the responses, Deskhero improves the overall customer satisfaction rate.
* This article provides an example of how a fictive company in the Manufacture of ceramic bathroom accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
