CeramicCraft receives a high volume of customer queries daily, ranging from product inquiries to troubleshooting. The company uses Deskhero's AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings to analyze past tickets and knowledge base articles, generating suggested replies that help the support team respond quickly and accurately.
The company also leverages Deskhero's AI for its knowledge base. The AI generates articles from uploaded files like policies, manuals, and presentations, making it easy for the support team to access relevant information. This feature has significantly reduced the time spent searching for information, allowing the team to focus more on resolving customer issues.
Deskhero's website scraping feature is another tool CeramicCraft uses to enhance its customer support. The AI scrapes data from the company's website, providing the support team with up-to-date information about products and services. This feature ensures that the team always has the latest information, improving the accuracy of their responses.
CeramicCraft also uses Deskhero's REST API to integrate the platform with other systems. This integration allows the company to automate various processes, further improving efficiency. For example, when a customer submits a ticket, the system automatically updates the customer's record in the CRM system.
Overall, Deskhero's advanced AI capabilities have transformed CeramicCraft's customer support, making it more efficient and effective. The company has seen a significant improvement in customer satisfaction since implementing the platform.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze past tickets and knowledge base articles. It then uses this analysis to generate suggested replies, helping the support team respond quickly and accurately.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes data from your company's website, providing your support team with up-to-date information about your products and services. This ensures that your team always has the latest information, improving the accuracy of their responses.
Can Deskhero integrate with other systems?
Yes, Deskhero's REST API allows you to integrate the platform with other systems. This can help you automate various processes, further improving efficiency.
* This article provides an example of how a fictive company in the Manufacture of ceramic decorative items industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
