PotteryPride's helpdesk team handles a multitude of customer queries daily. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. This analysis helps generate suggested replies, enabling the helpdesk team to respond swiftly and accurately.
The company also utilizes Deskhero's AI to maintain its knowledge base. The AI generates articles from Word, PowerPoint, and PDF files, providing the helpdesk team with easy access to relevant information. This feature has drastically reduced the time spent searching for information, allowing the team to concentrate more on resolving customer issues.
PotteryPride takes advantage of Deskhero's website scraping feature to keep its helpdesk team updated. The AI scrapes data from the company's website, ensuring the team has the most recent information about products and services. This feature enhances the accuracy of their responses and improves customer satisfaction.
Furthermore, PotteryPride uses Deskhero's REST API to integrate the platform with other systems. This integration automates various processes, such as updating customer records in the CRM system when a ticket is submitted, thereby boosting efficiency.
In conclusion, Deskhero's advanced AI capabilities have revolutionized PotteryPride's helpdesk services, making them more productive and effective. The company has witnessed a marked improvement in customer satisfaction since implementing the platform.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. This analysis helps generate suggested replies, enabling the helpdesk team to respond swiftly and accurately.
How does Deskhero's website scraping feature enhance helpdesk services?
Deskhero's AI scrapes data from your company's website, ensuring your helpdesk team has the most recent information about your products and services. This enhances the accuracy of their responses and improves customer satisfaction.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows you to integrate the platform with other systems. This can help automate various processes, further improving efficiency.
* This article provides an example of how a fictive company in the Manufacture of ceramic decorative items industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
