InsulPro has a large customer base and receives numerous support tickets daily. Managing these tickets was a challenge for the company. With Deskhero, the company can efficiently manage tickets using the kanban board. The AI feature of Deskhero uses OpenAI Embeddings from previous tickets to suggest replies, which has significantly reduced the response time.
The company also uses Deskhero's custom fields feature to categorize tickets based on the type of issue, product, or any other relevant category. This helps in prioritizing and resolving tickets more efficiently.
InsulPro has a comprehensive knowledge base consisting of product manuals, policies, and troubleshooting guides. Deskhero's AI capabilities are used to generate relevant content from these documents to assist in resolving customer queries.
The company uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape data from InsulPro's website and other relevant sources to ensure that the latest information is always available.
Finally, InsulPro uses the comprehensive search bar powered by AI to provide more relevant and accurate information to customers. This has improved the customer experience and reduced the workload of the customer service team.
How does Deskhero help in managing support tickets?
Deskhero provides a kanban board for managing tickets. The AI feature uses OpenAI Embeddings from previous tickets to suggest replies, reducing the response time. Custom fields can also be used to categorize tickets for efficient resolution.
How does Deskhero's AI feature assist in resolving customer queries?
Deskhero's AI feature generates relevant content from the knowledge base documents to assist in resolving customer queries. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to do this.
How does Deskhero improve the customer experience?
Deskhero improves the customer experience by providing more relevant and accurate information through its comprehensive search bar powered by AI. It also reduces the response time to customer queries by suggesting replies based on previous tickets.
* This article provides an example of how a fictive company in the Manufacture of ceramic insulators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
