CeraInsulate receives a large volume of customer queries daily. With Deskhero, the company can efficiently manage these queries using the platform's ticket management feature. The AI feature uses OpenAI Embeddings from previous tickets to suggest replies, significantly reducing the response time.
The company uses Deskhero's custom email domains feature to provide a personalized experience to their customers. The AI feature enhances this experience by providing relevant and accurate information to the customers.
CeraInsulate has a comprehensive knowledge base consisting of product manuals, policies, and troubleshooting guides. Deskhero's AI capabilities are used to generate relevant content from these documents to assist in resolving customer queries.
The company uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape data from CeraInsulate's website and other relevant sources to ensure that the latest information is always available.
Finally, CeraInsulate uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the full potential of Deskhero's AI capabilities.
How does Deskhero's AI feature reduce the response time to customer queries?
Deskhero's AI feature uses OpenAI Embeddings from previous tickets to suggest replies to customer queries. This significantly reduces the time taken to respond to queries.
How does Deskhero provide a personalized experience to customers?
Deskhero provides a personalized experience to customers through its custom email domains feature. The AI feature enhances this experience by providing relevant and accurate information to the customers.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows for seamless integration with existing systems. This enables companies to leverage the full potential of Deskhero's AI capabilities.
* This article provides an example of how a fictive company in the Manufacture of ceramic insulators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
