LavatoryLux prides itself on its high-quality products and exceptional customer service. To maintain this standard, they have implemented Deskhero to manage their customer support tickets efficiently.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has allowed LavatoryLux to provide instant, accurate responses to common customer queries, improving their response time and reducing the workload on their customer support team.
The AI also enhances search results on LavatoryLux's website, making it easier for customers to find relevant information. This has led to a decrease in the number of support tickets raised, as customers can often find the answers they need without having to contact support.
Additionally, Deskhero's AI capabilities have helped LavatoryLux improve their knowledge base. The AI identifies gaps in the knowledge base and suggests new articles or updates to existing ones, ensuring that the information provided is always up-to-date and comprehensive.
Since implementing Deskhero, LavatoryLux has seen an improvement in their customer support efficiency and an increase in customer satisfaction, demonstrating the effectiveness of the platform's AI capabilities.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and other data to generate suggested replies, allowing LavatoryLux to provide instant, accurate responses to common customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for customers to find relevant information on LavatoryLux's website.
What impact has Deskhero had on LavatoryLux's customer support efficiency?
Since implementing Deskhero, LavatoryLux has seen an improvement in their customer support efficiency and a reduction in the number of support tickets raised.
* This article provides an example of how a fictive company in the Manufacture of ceramic lavatories and basins industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
