CeramiCraft receives hundreds of customer queries daily, ranging from product inquiries to shipping issues. With Deskhero, they are able to manage these tickets efficiently using the platform's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content for each ticket.
Deskhero's AI also generates suggested replies based on the relevant content found. This not only speeds up the response time but also ensures consistency in the quality of responses. The AI is also capable of learning from each interaction, improving its suggestions over time.
The comprehensive search bar powered by AI helps CeramiCraft's support team find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a section in the company's policy, the AI-enhanced search delivers accurate results fast.
CeramiCraft also benefits from Deskhero's custom fields and user groups features. They can categorize tickets based on the type of query, priority, or any other custom field. This helps in prioritizing and assigning tickets to the right team or individual.
Finally, CeramiCraft uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage all their customer support operations from one place.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each ticket and generates suggested replies. This reduces the time spent by the support team in crafting responses.
Can Deskhero's AI learn and improve over time?
Yes, Deskhero's AI learns from each interaction and improves its suggestions over time.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of Ceramic Tableware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
