ClayCrafters receives a large number of customer queries every day. Managing these tickets efficiently is crucial for maintaining their high customer satisfaction levels. With Deskhero, they are able to do this effectively using the platform's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content for each ticket. It then generates suggested replies based on this content, speeding up the response time and ensuring consistency in the quality of responses.
ClayCrafters also uses Deskhero's custom fields and user groups features to categorize tickets based on the type of query, priority, or any other custom field. This helps in prioritizing and assigning tickets to the right team or individual.
The comprehensive search bar powered by AI helps ClayCrafters' support team find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a section in the company's policy, the AI-enhanced search delivers accurate results fast.
Finally, ClayCrafters uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage all their customer support operations from one place.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each ticket and generates suggested replies. This helps in managing tickets efficiently and providing quick and accurate responses.
Can Deskhero's AI learn and improve over time?
Yes, Deskhero's AI learns from each interaction and improves its suggestions over time.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of Ceramic Tableware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
