PotteryPride has an extensive knowledge base that includes product details, manufacturing processes, shipping policies, and more. Managing this vast amount of information can be challenging. However, with Deskhero's AI capabilities, they are able to maintain and utilize this knowledge base effectively.
The AI uses OpenAI Embeddings to analyze the knowledge base articles, uploaded files, and even scraped website data. It then uses this analysis to find relevant content for each customer query. This not only helps in providing accurate responses but also in updating the knowledge base as required.
Deskhero's AI also generates suggested replies based on the relevant content found. This helps PotteryPride's support team respond to customer queries quickly and accurately. The AI learns from each interaction, improving its suggestions over time.
PotteryPride also uses Deskhero's custom fields and user groups features to manage their customer support operations. They can categorize tickets based on the type of query, priority, or any other custom field. This helps in prioritizing and assigning tickets to the right team or individual.
Finally, PotteryPride uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage all their customer support operations from one place.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the knowledge base articles and other data. It uses this analysis to find relevant content for each customer query and to update the knowledge base as required.
Can Deskhero's AI generate suggested replies?
Yes, Deskhero's AI can generate suggested replies based on the relevant content found. This helps in providing quick and accurate responses to customer queries.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of Ceramic Tableware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
