GrainGoodness receives numerous customer inquiries daily, ranging from product information, nutritional details, and complaints. The company uses Deskhero's ticket management system to efficiently categorize and manage these inquiries. The AI capabilities of Deskhero analyze the content of these tickets, using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files like policies and manuals.
With the aid of Deskhero's AI, GrainGoodness can generate suggested replies to customer inquiries. This not only speeds up the response time but also ensures the accuracy and consistency of the information provided. The AI also enhances the search results, making it easier for the customer support team to find relevant information quickly.
GrainGoodness also utilizes Deskhero's knowledge base feature. The AI capabilities of Deskhero can generate articles from Word, PowerPoint, and PDF files, creating a comprehensive knowledge base that is easily accessible to the customer support team. This feature has significantly reduced the time spent by the team on searching for information and increased their productivity.
Deskhero's website scraping feature is another tool that GrainGoodness finds beneficial. The AI can scrape data from their website and other relevant sites, providing the customer support team with up-to-date information. This feature has proven particularly useful in keeping the team informed about the latest product updates and changes.
Overall, GrainGoodness has found Deskhero's advanced AI capabilities to be a game-changer in their customer support services. It has not only improved their efficiency but also enhanced the quality of service they provide to their customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets. It then finds relevant content from previous tickets, knowledge base articles, and uploaded files to generate suggested replies.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to analyze the search query. It then finds relevant content from the knowledge base, previous tickets, and uploaded files to provide enhanced search results.
How does Deskhero's AI use website scraping?
Deskhero's AI can scrape data from websites to provide the customer support team with up-to-date information. This can include product updates, changes, and other relevant information.
* This article provides an example of how a fictive company in the Manufacture of cereal bars and granola bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
