BreakfastBounty Co. has a comprehensive knowledge base that covers a wide range of topics, from product information to dietary advice. However, keeping this knowledge base updated can be a challenge. With Deskhero's AI capabilities, the company can efficiently manage its knowledge base.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to update the knowledge base, ensuring that it always contains the most current and accurate information.
With Deskhero's website scraping feature, BreakfastBounty Co. can automatically update its knowledge base with the latest information from reliable sources. This not only saves time but also ensures that the AI always has the most current data to work with when generating responses.
Deskhero's comprehensive search bar allows customers to quickly find the information they need in the knowledge base. This reduces the need for direct contact with the support team and improves customer satisfaction.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of BreakfastBounty Co.'s knowledge base management.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to update the knowledge base, ensuring that it always contains the most current and accurate information.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to automatically update their knowledge base with the latest information from reliable sources. This not only saves time but also ensures that the AI always has the most current data to work with when generating responses.
How does Deskhero's comprehensive search bar improve customer satisfaction?
Deskhero's comprehensive search bar allows customers to quickly find the information they need in the knowledge base. This reduces the need for direct contact with the support team and improves customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of cereal breakfast foods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
