GrainGoodness Inc. receives a large volume of customer queries daily, ranging from product information to dietary concerns. Using Deskhero's AI capabilities, the company can quickly sift through previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then processed by OpenAI's ChatGPT to generate suggested replies.
With Deskhero's website scraping feature, GrainGoodness Inc. can keep its knowledge base updated with the latest information from reliable sources. This ensures that the AI always has the most current data to work with when generating responses.
Deskhero's custom fields and structured data lists allow GrainGoodness Inc. to categorize and prioritize tickets effectively. This helps the company manage its workload efficiently and ensures that urgent issues are addressed promptly.
The AI also enhances the search results on GrainGoodness Inc.'s helpdesk. Customers can find solutions to their problems quickly, reducing the need for direct contact with the support team.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of GrainGoodness Inc.'s customer support services.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to keep their knowledge base updated with the latest information from reliable sources. This ensures that the AI always has the most current data to work with when generating responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, and uploaded files. This content is then used to enhance the search results on the helpdesk.
* This article provides an example of how a fictive company in the Manufacture of cereal breakfast foods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
