ReguFlow Solutions receives a wide range of customer queries, from technical questions about their products to requests for troubleshooting assistance. To manage these queries more effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This relevant content is then used by OpenAIs ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and has improved the accuracy of the responses. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
Deskhero's AI capabilities also help in maintaining a comprehensive knowledge base. The AI can generate knowledge base articles from word, powerpoint, pdf files. This has enabled ReguFlow to keep their knowledge base updated with the most recent and relevant information.
With Deskhero, ReguFlow has been able to improve their customer service, providing faster and more accurate responses to customer queries. The AI capabilities of Deskhero have also reduced the workload on the customer service team, allowing them to focus on more complex issues.
Overall, the use of Deskhero's advanced AI capabilities has led to significant improvements in the efficiency and effectiveness of ReguFlow Solutions' customer service.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used by OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It finds relevant content from various sources and uses this to improve the accuracy and relevance of search results.
How does Deskhero's AI help in maintaining a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easier to keep the knowledge base updated with the most recent and relevant information.
* This article provides an example of how a fictive company in the Manufacture of check valves, relief valves, regulating valves, stop valves industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
