ValveTech Industries receives numerous customer queries daily regarding installation, maintenance, and troubleshooting of their valves. They use Deskhero's advanced AI capabilities to manage these queries more effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This relevant content is then sent through OpenAIs ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
Deskhero's AI capabilities also help in creating a comprehensive knowledge base. The AI can generate knowledge base articles from word, powerpoint, pdf files. This has made it easier for ValveTech to keep their knowledge base updated with the latest information.
With Deskhero, ValveTech has been able to streamline their customer support process, reducing response times and improving customer satisfaction. The AI capabilities of Deskhero have also reduced the workload on the customer support team, allowing them to focus on more complex issues.
Overall, the use of Deskhero's advanced AI capabilities has resulted in significant efficiency benefits for ValveTech Industries.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It finds relevant content from various sources and uses this to improve the accuracy and relevance of search results.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of check valves, relief valves, regulating valves, stop valves industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
