PolyChem Tanks has a comprehensive knowledge base consisting of articles generated from Word, PowerPoint, and PDF files. The company uses Deskhero's AI capabilities to enhance the search functionality of this knowledge base, making it easier for customers and support agents to find the information they need. This not only reduces the time spent by support agents on each ticket but also enables customers to resolve their issues independently.
The company also uses Deskhero's AI-powered ticket management system to automatically categorize and prioritize customer queries based on their urgency and complexity. This ensures that critical issues are addressed promptly, improving response times and customer satisfaction.
Deskhero's AI capabilities are also used by PolyChem Tanks to generate suggested replies for customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can suggest accurate and relevant responses, reducing the time spent by support agents on each ticket.
PolyChem Tanks uses Deskhero's website scraping feature to stay updated with the latest industry trends and news. This information is used to update the company's knowledge base and provide more informed responses to customer queries.
Finally, the company uses Deskhero's REST API to integrate the platform with its existing systems, ensuring a seamless flow of information across different platforms. This further enhances the efficiency of the company's customer support operations.
How does Deskhero's AI capabilities enhance the accessibility of PolyChem Tanks' knowledge base?
Deskhero's AI capabilities enhance the accessibility of PolyChem Tanks' knowledge base by improving its search functionality. This makes it easier for customers and support agents to find the information they need.
How does Deskhero's AI-powered ticket management system benefit PolyChem Tanks?
Deskhero's AI-powered ticket management system benefits PolyChem Tanks by automatically categorizing and prioritizing customer queries based on their urgency and complexity. This ensures that critical issues are addressed promptly, improving response times and customer satisfaction.
How does PolyChem Tanks integrate Deskhero with its existing systems?
PolyChem Tanks uses Deskhero's REST API to integrate the platform with its existing systems, ensuring a seamless flow of information across different platforms.
* This article provides an example of how a fictive company in the Manufacture of chemical tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
