TinyDreams Furniture receives numerous customer queries daily, ranging from product inquiries to assembly instructions. With Deskhero's advanced AI capabilities, the company can automatically generate suggested replies based on previous tickets, knowledge base articles, and uploaded files such as manuals and policies. This has significantly reduced the time taken to respond to customer queries and improved the overall customer experience.
Deskhero's AI-powered search bar has made it easier for the TinyDreams Furniture support team to find relevant content quickly. The AI uses OpenAI Embeddings from previous tickets and other resources to enhance search results, making the process more efficient and accurate.
The company also leverages Deskhero's website scraping feature to gather information from their own site and other relevant sources. This data is then used by the AI to further improve the suggested replies and search results.
Through Deskhero's REST API, TinyDreams Furniture has been able to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have not only improved the customer support process but also provided valuable insights into customer behavior and preferences.
Overall, Deskhero's advanced AI capabilities have transformed the way TinyDreams Furniture handles customer support, resulting in improved customer satisfaction and increased efficiency.
How does Deskhero's AI improve the customer support process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. It also enhances search results, making it easier for the support team to find relevant content quickly.
What is the role of website scraping in Deskhero's AI capabilities?
Website scraping allows Deskhero to gather information from your own site and other relevant sources. This data is then used by the AI to further improve the suggested replies and search results.
Can Deskhero be integrated with existing systems?
Yes, through Deskhero's REST API, you can integrate the platform with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of children's and nursery furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
