CigarilloMakers Ltd. receives a high volume of customer queries daily about their products and services. To handle these effectively, the company uses Deskhero's ticket management system. This system allows the support team to track each query and ensure that it is addressed promptly.
The company also uses Deskhero's knowledge base feature to build a comprehensive database of information about their products. This includes data scraped from their website, product manuals uploaded as PDF files, and articles generated from Word and PowerPoint files. This knowledge base serves as a central source of information for the support team, enabling them to answer customer queries accurately.
CigarilloMakers Ltd. leverages Deskhero's advanced AI capabilities to enhance their customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
In addition, the AI-enhanced search bar allows the support team to quickly find relevant information from the knowledge base. This not only improves the efficiency of the support team but also enhances the quality of their responses.
Overall, Deskhero's advanced AI capabilities have enabled CigarilloMakers Ltd. to provide quick and accurate responses to customer queries, thereby improving customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from the knowledge base and other sources. This allows the support team to quickly find the information they need.
How has Deskhero improved CigarilloMakers Ltd.'s customer support?
Deskhero has improved CigarilloMakers Ltd.'s customer support by providing a structured system for managing customer queries, a comprehensive knowledge base, and advanced AI capabilities for generating suggested replies and enhancing search results. This has resulted in quicker and more accurate responses to customer queries.
* This article provides an example of how a fictive company in the Manufacture of cigarillos and small cigars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
