SmallCigars Inc. receives numerous customer queries every day about their products and services. To manage these effectively, the company uses Deskhero's ticket management system. This allows the support team to track each query and ensure that it is addressed in a timely manner.
The company also uses Deskhero's knowledge base feature to create a comprehensive repository of information about their products. This includes data scraped from their website, product manuals uploaded as PDF files, and articles generated from Word and PowerPoint files. This knowledge base serves as a one-stop source of information for the support team, helping them answer customer queries accurately.
SmallCigars Inc. leverages Deskhero's advanced AI capabilities to improve their customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, helping the support team respond to queries more efficiently.
The AI-enhanced search bar is another feature that the company finds invaluable. It allows the support team to quickly find relevant information from the knowledge base, improving their efficiency and the quality of their responses.
By using Deskhero, SmallCigars Inc. has been able to improve the efficiency and accuracy of their customer support, leading to increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from the knowledge base and other sources. This helps the support team quickly find the information they need.
How has Deskhero improved SmallCigars Inc.'s customer support?
Deskhero has improved SmallCigars Inc.'s customer support by providing a structured system for managing customer queries, a comprehensive knowledge base, and advanced AI capabilities for generating suggested replies and enhancing search results. This has resulted in quicker and more accurate responses to customer queries.
* This article provides an example of how a fictive company in the Manufacture of cigarillos and small cigars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
