FrostGuard Apparel receives a high volume of customer inquiries regarding product specifications, usage instructions, and warranty details. The company uses Deskhero's AI capabilities to automatically generate suggested replies based on the content of incoming tickets and knowledge base articles.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals and warranty policies. This helps FrostGuard's support team to quickly find relevant information and provide accurate responses to customer inquiries.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information from their website. This ensures that the AI always has the most current information when generating suggested replies.
Additionally, FrostGuard uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems. This allows them to track customer interactions across multiple channels and provides a more comprehensive view of their customer service operations.
Overall, Deskhero's advanced AI capabilities have enabled FrostGuard Apparel to significantly reduce their response times, improve the accuracy of their support responses, and enhance their overall customer service experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of incoming tickets. It then uses this information to generate suggested replies.
What is the benefit of integrating Deskhero with our existing CRM and ERP systems?
Integrating Deskhero with your existing systems allows you to track customer interactions across multiple channels. This provides a more comprehensive view of your customer service operations and can help you identify areas for improvement.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts information from your website and adds it to your knowledge base. This ensures that the AI always has the most current information when generating suggested replies.
* This article provides an example of how a fictive company in the Manufacture of Cold Weather/Thermal Wear Workwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
