IceArmor Gear receives a lot of customer inquiries about their products' durability, material specifications, and maintenance. To handle these inquiries effectively, they use Deskhero's AI capabilities to automatically generate suggested replies based on the content of incoming tickets and knowledge base articles.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals and maintenance guides. This enables IceArmor's support team to quickly find relevant information and provide accurate responses to customer inquiries.
IceArmor uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information from their website. This ensures that the AI always has the most current information when generating suggested replies.
Furthermore, IceArmor uses Deskhero's REST API to integrate the platform with their existing order management and shipping systems. This allows them to provide real-time order status and shipping information to their customers.
By using Deskhero's advanced AI capabilities, IceArmor Gear has been able to improve the quality of their customer support, reduce response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of incoming tickets. It then uses this information to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts information from your website and adds it to your knowledge base. This ensures that the AI always has the most current information when generating suggested replies.
Can we integrate Deskhero with our existing order management and shipping systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems. This enables you to provide real-time order status and shipping information to your customers.
* This article provides an example of how a fictive company in the Manufacture of Cold Weather/Thermal Wear Workwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
