WindFlow Manufacturing has a vast knowledge base containing valuable information that can assist in resolving customer queries. However, finding relevant information was a time-consuming process for the support team. With Deskhero's comprehensive search bar and AI capabilities, WindFlow has been able to make better use of its knowledge base.
Deskhero's AI leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files such as manuals and presentations. It then uses this information to generate suggested replies, helping the support team respond to customer queries more quickly and accurately.
Deskhero's website scraping feature has also been beneficial for WindFlow. The AI scrapes data from WindFlow's website and other relevant sources, adding to the pool of information used to generate suggested replies. This has led to more comprehensive responses to customer queries.
Furthermore, Deskhero's AI-enhanced search bar has made it easier for WindFlow's support agents to find relevant information quickly. The AI considers the context of the search query, providing more accurate results than traditional keyword-based searches.
Overall, Deskhero's AI capabilities have helped WindFlow Manufacturing improve the utilization of its knowledge base, leading to quicker response times and improved customer satisfaction.
How does Deskhero's AI improve the utilization of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps the support team make better use of the knowledge base by providing them with relevant information quickly and accurately.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to gather additional information from the company's website and other relevant sources. This enriches the pool of information used to generate suggested replies, leading to more comprehensive and accurate responses.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-enhanced search bar considers the context of the search query, providing more accurate results than traditional keyword-based searches. This allows support agents to find the information they need more quickly.
* This article provides an example of how a fictive company in the Manufacture of commercial air conditioning systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
