BakeMaster Inc. deals with a high volume of helpdesk inquiries daily. These range from troubleshooting requests to questions about product features. Using Deskhero's AI capabilities, these inquiries are automatically sorted and assigned to the appropriate teams, improving response times and ensuring that no inquiry goes unanswered.
Deskhero's AI-powered knowledge base has revolutionized the way BakeMaster handles inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like user manuals to generate suggested responses. This has drastically cut down the time it takes to respond to an inquiry.
The AI capabilities of Deskhero also improve the search functionality within the platform. When a helpdesk agent searches for information to assist a customer, the AI uses the embeddings to find the most relevant content. This has made it quicker and easier for agents to find the information they need, improving their efficiency and the quality of service provided to customers.
BakeMaster also takes advantage of Deskhero's website scraping feature. The AI can scrape data from their website and use it to improve the accuracy of the suggested responses and search results. This has further boosted the speed and quality of their helpdesk services.
In conclusion, the advanced AI capabilities of Deskhero have significantly enhanced the helpdesk services at BakeMaster Inc. They have improved both the speed and quality of responses, leading to higher customer satisfaction.
How does Deskhero's AI sort and assign inquiries?
Deskhero's AI analyzes the content of the inquiries and uses this information to sort them and assign them to the appropriate teams. This ensures that all inquiries are responded to promptly and accurately.
How does Deskhero's AI improve the search functionality?
When a helpdesk agent searches for information, Deskhero's AI uses the embeddings to find the most relevant content. This makes it quicker and easier for agents to find the information they need to assist customers.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape data from your website and use it to improve the accuracy of the suggested responses and search results. This enhances the speed and quality of your helpdesk services.
* This article provides an example of how a fictive company in the Manufacture of commercial grade ovens industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
