HeatWave Solutions receives a large number of support tickets every day. These tickets cover a wide range of issues, from technical problems to inquiries about product usage. With Deskhero's AI capabilities, these tickets are automatically categorized and prioritized, saving valuable time and ensuring that critical issues are addressed first.
Deskhero's AI-powered knowledge base has been instrumental in improving the support services at HeatWave. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies. This has significantly reduced the time it takes to resolve a ticket and improved the quality of responses.
The AI capabilities of Deskhero also enhance the search results within the platform. When a support agent searches for information to assist a customer, the AI uses the embeddings to find the most relevant content. This has made it much easier for agents to find the information they need, improving their productivity and the quality of support provided to customers.
HeatWave also utilizes Deskhero's website scraping feature. The AI can scrape data from their website and use it to improve the accuracy of the suggested replies and search results. This has further increased the efficiency of their support operations.
In summary, the advanced AI capabilities of Deskhero have greatly optimized the customer support operations at HeatWave Solutions. They have improved both efficiency and the quality of support, leading to higher customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI analyzes the content of the tickets and uses this information to categorize and prioritize them. This ensures that critical issues are addressed first and helps to save time.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps to reduce the time it takes to resolve a ticket and improves the quality of responses.
How does Deskhero's AI enhance search results?
When a support agent searches for information, Deskhero's AI uses the embeddings to find the most relevant content. This makes it much easier for agents to find the information they need, improving their productivity and the quality of support provided to customers.
* This article provides an example of how a fictive company in the Manufacture of commercial grade ovens industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
