CompTech Manufacturing receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. Managing these requests was a challenge until they implemented Deskhero. The platform's ticket management feature helped them organize and prioritize tickets efficiently.
With Deskhero's advanced AI capabilities, CompTech Manufacturing has been able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This has significantly improved the quality of their customer service by providing relevant and accurate responses to customer queries.
Deskhero's AI also enhances search results, making it easier for CompTech's support team to find the information they need to resolve customer issues. This has resulted in faster response times and increased customer satisfaction.
Additionally, Deskhero's website scraping feature has been invaluable in keeping CompTech's knowledge base up-to-date. It automatically scrapes data from CompTech's website and updates the knowledge base, ensuring that the support team always has the most current information at their fingertips.
Overall, Deskhero's AI capabilities have transformed CompTech's customer support services, making them more efficient and effective.
How does Deskhero's AI improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and other resources to generate suggested replies. This, along with enhanced search results, allows the support team to quickly find the information they need to resolve customer issues.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to automatically update the knowledge base with the most current information from your website.
How does Deskhero help organize customer queries?
Deskhero uses a ticket management system to organize and prioritize customer queries. This helps ensure that all queries are addressed in a timely manner.
* This article provides an example of how a fictive company in the Manufacture of components for computers such as motherboards, video cards and processors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
