TightWear receives a high volume of customer queries and complaints daily. Managing these effectively is crucial to maintain their reputation for excellent customer service. With Deskhero's structured data lists and custom fields, they can categorize and prioritize tickets, ensuring that critical issues are addressed promptly.
Using Deskhero's advanced AI capabilities, TightWear is able to provide quick and accurate responses to customer queries. The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This not only speeds up the response time but also ensures consistency in the quality of responses.
Deskhero's knowledge base feature is used by TightWear to create a comprehensive repository of information for customers. The AI capabilities of Deskhero generate articles from uploaded word, powerpoint, and pdf files, providing customers with detailed answers to their queries and reducing the need for them to contact customer support.
The AI-powered comprehensive search bar in Deskhero enables customers to easily find the information they need. By leveraging AI embeddings from various sources, the search bar delivers highly relevant search results, enhancing the customer experience.
TightWear also uses Deskhero's REST API to integrate the platform with their e-commerce website. This allows customers to raise tickets directly from the website, making the process more convenient for them.
How does Deskhero help in managing customer tickets?
Deskhero provides structured data lists and custom fields to categorize and prioritize tickets. This ensures that critical issues are addressed promptly.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This speeds up the response time and ensures consistency in the quality of responses.
How does Deskhero's knowledge base feature reduce the need for customers to contact customer support?
Deskhero's knowledge base provides detailed answers to customer queries. The AI capabilities of Deskhero generate articles from uploaded files, reducing the need for customers to contact customer support.
* This article provides an example of how a fictive company in the Manufacture of compression underwear for men industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
