CompressFit has a large customer base that often has queries and issues related to product sizing, material, washing instructions, and returns. With Deskhero, they are able to manage all these customer tickets efficiently using the platform's ticket management and kanban board features.
The company also leverages Deskhero's advanced AI capabilities to generate suggested replies for their customer support team. The AI uses embeddings from previous tickets, knowledge base articles, uploaded files like policies and manuals, and scraped website data to find relevant content. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of the support team.
CompressFit also utilizes Deskhero's knowledge base feature to provide self-help options to their customers. The AI capabilities of Deskhero automatically generate articles from word, powerpoint, and pdf files uploaded by the company. This helps in reducing the number of tickets raised by customers as they can find solutions to their problems in the knowledge base.
Deskhero's comprehensive search bar powered by AI enhances the search results by finding the most relevant content from the knowledge base, previous tickets, and uploaded files. This makes it easier for both the customers and the support team to find the information they need.
Finally, CompressFit uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless flow of data between different systems and improves the overall operational efficiency.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for the support team. This reduces the time taken to respond to customer queries and improves the overall efficiency.
How does Deskhero's knowledge base feature help in reducing the number of customer tickets?
Deskhero's knowledge base feature provides self-help options to customers. The AI capabilities of Deskhero automatically generate articles from uploaded files, reducing the need for customers to raise tickets for common issues.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar is powered by AI and finds the most relevant content from the knowledge base, previous tickets, and uploaded files. This makes it easier to find the required information.
* This article provides an example of how a fictive company in the Manufacture of compression underwear for men industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
