Techtronics Ltd. was struggling with managing a high volume of customer support tickets. The company needed a solution that could help them organize, prioritize, and respond to these tickets more efficiently.
With Deskhero, Techtronics Ltd. was able to structure their data lists, create custom fields, and manage tickets effectively using the kanban board feature. This allowed them to track the progress of each ticket and ensure timely responses.
The advanced AI capabilities of Deskhero were particularly beneficial for Techtronics Ltd. The platform leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. Furthermore, the AI-enhanced search results helped the support team find relevant information quickly, further improving their efficiency.
Overall, Deskhero's AI capabilities have greatly improved the efficiency of Techtronics Ltd.'s customer support operations, leading to higher customer satisfaction rates.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in managing customer support tickets?
Deskhero offers features like structured data lists, custom fields, and a kanban board for effective ticket management. These features allow you to track the progress of each ticket and ensure timely responses.
Can Deskhero's AI capabilities be used to enhance search results?
Yes, Deskhero's AI capabilities can be used to enhance search results. The AI uses OpenAI Embeddings from various sources to find relevant content, which is then used to improve the accuracy of search results.
* This article provides an example of how a fictive company in the Manufacture of Computer and Peripheral Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
