BuildTech Industries has a vast knowledge base, including manuals, policies, and presentations, which were previously difficult to navigate. With Deskhero, they are able to leverage OpenAI Embeddings to generate structured data lists from these resources. This has made it easier for their support team to find relevant information quickly, improving response times.
The company also uses Deskhero's AI capabilities to manage tickets more efficiently. The AI analyses previous tickets and suggests replies based on patterns and solutions that have worked in the past. This has not only reduced the time taken to resolve issues, but also improved customer satisfaction rates.
Deskhero's website scraping feature has been particularly useful for BuildTech. The AI scrapes their website for updates and new information, ensuring that their knowledge base and support team are always up-to-date. This has eliminated the need for manual updates, saving time and resources.
Furthermore, the custom email domains feature has allowed BuildTech to maintain a professional image while providing efficient support. The AI also helps in managing user groups, ensuring that the right people are involved in resolving each ticket.
With Deskhero's REST API, BuildTech has been able to integrate the platform with their existing systems, making it an integral part of their operations. The AI capabilities have transformed their customer support, making it more efficient and effective.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyses previous tickets and suggests replies based on patterns and solutions that have worked in the past. This reduces the time taken to resolve issues and improves customer satisfaction rates.
How does the website scraping feature work?
Deskhero's AI scrapes your website for updates and new information, ensuring that your knowledge base and support team are always up-to-date. This eliminates the need for manual updates.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, making it an integral part of your operations.
* This article provides an example of how a fictive company in the Manufacture of construction machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
