MegaBuild Corp. has a large number of products, each with its own set of manuals, policies, and presentations. Navigating this vast amount of information was challenging for the support team. With Deskhero, the company has been able to leverage OpenAI Embeddings to generate structured data lists, making it easier to find relevant information.
The company has also benefited from Deskhero's AI-powered ticket management system. The AI analyses previous tickets and suggests replies, reducing the time taken to resolve issues. This has led to improved customer satisfaction and a significant reduction in the workload of the support team.
MegaBuild Corp. uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scrapes their website for new information, ensuring that the support team is always equipped with the latest information.
The custom email domains feature of Deskhero has allowed MegaBuild Corp. to maintain a professional image in their communications. The AI also manages user groups, ensuring that the right people are involved in resolving each ticket.
Through Deskhero's REST API, MegaBuild Corp. has integrated the platform with their existing systems. The AI capabilities of Deskhero have become an integral part of their customer support services, enhancing their efficiency and effectiveness.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI analyses previous tickets and suggests replies, reducing the time taken to resolve issues. This leads to improved customer satisfaction and a significant reduction in the workload of the support team.
How does Deskhero keep the knowledge base updated?
Deskhero's AI uses the website scraping feature to scrape your website for new information. This ensures that your knowledge base and support team always have the most current information.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows for integration with your existing systems, making it a seamless part of your operations.
* This article provides an example of how a fictive company in the Manufacture of construction machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
