BrickMaster Inc. receives numerous customer inquiries daily regarding their products, installation procedures, and troubleshooting. To manage these effectively, they use Deskhero's ticket management and user groups features. The AI capabilities of Deskhero have been instrumental in automatically categorizing and assigning these tickets to the appropriate teams, reducing manual intervention and increasing response times.
The company also leverages Deskhero's knowledge base feature, where they upload manuals, policies, and other relevant documents. The AI capabilities of Deskhero, powered by OpenAI embeddings, analyze these documents and generate suggested replies for customer inquiries. This has significantly reduced the time taken to respond to customer queries and improved the overall customer experience.
Deskhero's website scraping feature is used by BrickMaster Inc. to keep track of the latest industry trends and customer feedback from various online platforms. The AI capabilities of the platform analyze this data and provide actionable insights, helping the company stay ahead of the competition.
BrickMaster Inc. also uses the custom fields feature of Deskhero to capture specific information about their customers. This data is analyzed by the AI capabilities of the platform to provide personalized customer service, improving customer satisfaction and loyalty.
Finally, the comprehensive search bar feature of Deskhero, enhanced by AI, has made it easier for the customer support team to find relevant information quickly. This has resulted in faster resolution of customer queries and an overall improvement in the efficiency of the customer support team.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities automatically categorize and assign tickets to the appropriate teams based on the content of the inquiry. This reduces manual intervention and increases response times.
How does Deskhero's AI enhance the knowledge base feature?
The AI capabilities of Deskhero analyze the documents uploaded in the knowledge base and generate suggested replies for customer inquiries. This reduces the time taken to respond to customer queries and improves the overall customer experience.
How does Deskhero's AI capabilities provide personalized customer service?
Deskhero's AI capabilities analyze the specific information captured about customers through the custom fields feature. This data is used to provide personalized customer service, improving customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Manufacture of construction materials (such as glass, cement, ceramics and bricks) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
