ClearView Glassworks receives a high volume of customer inquiries regarding their products, installation guidelines, and troubleshooting. They use Deskhero's ticket management and user groups features to handle these efficiently. The AI capabilities of Deskhero categorize and assign these tickets automatically, reducing manual effort and improving response times.
The company utilizes Deskhero's knowledge base feature to store manuals, policies, and other relevant documents. Deskhero's AI capabilities, powered by OpenAI embeddings, analyze these documents and generate suggested replies for customer inquiries, significantly reducing response times and enhancing the customer experience.
ClearView Glassworks uses Deskhero's website scraping feature to monitor industry trends and customer feedback from various online sources. The AI capabilities of the platform analyze this data and provide actionable insights, helping the company stay competitive.
ClearView Glassworks also employs the custom fields feature of Deskhero to gather specific information about their customers. The AI capabilities of the platform analyze this data to provide personalized customer service, improving customer satisfaction and loyalty.
Lastly, the comprehensive search bar feature of Deskhero, enhanced by AI, allows the customer support team to find relevant information quickly. This results in faster resolution of customer queries and a significant improvement in the efficiency of the customer support team.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities automatically categorize and assign tickets to the appropriate teams based on the content of the inquiry. This reduces manual intervention and increases response times.
How does Deskhero's AI enhance the knowledge base feature?
The AI capabilities of Deskhero analyze the documents uploaded in the knowledge base and generate suggested replies for customer inquiries. This reduces the time taken to respond to customer queries and improves the overall customer experience.
How does Deskhero's AI capabilities provide personalized customer service?
Deskhero's AI capabilities analyze the specific information captured about customers through the custom fields feature. This data is used to provide personalized customer service, improving customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Manufacture of construction materials (such as glass, cement, ceramics and bricks) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
